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About our team
IT-Support contract for ACS Dobfar, Best-effort, pre-paid, 2024
Scope: technical support services covering the following activities
- Change Requests (functional, infrastructure)
- Incidents (functional, infrastructure)
- Commercial (relation with the Vendor)
Baseline: the service only applies to the following systems / areas:
- Data Gate (on-prem)
SLA: Best effort (no guaranteed answer/resolution time)
Boundaries: pre-paid support time (100 hours /year, 2024-2026)